Connect Bus service changes now in effect on routes 3, 6, and 7. For details, visit our Service Updates. For information on bus service and general DCTA questions, please call customer service at 940-243-0077; in case of emergencies along the rail track, please call 972-829-0901.

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  • Getting Around
    • Rail & Bus Services
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      • Access (ADA and Non-ADA)
      • Frisco Demand Response
      • Collin County Rides
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
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      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
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      • Fare Enforcement
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      • Access to Human Services
      • Reasonable Accommodation
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    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
      • Collin County Rides
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
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      • Transit Connections
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      • Safety and Security
      • Travel Tools
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
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    • Community Education
    • Stay Informed
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      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
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    • Careers
    • Financial Information & Transparency
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      • Current Projects
      • Past Projects
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    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility

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  4. Federal Mask Mandate Remains in Effect for DCTA

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News

Federal Mask Mandate Remains in Effect for DCTA

March 04, 2021
Federal Mask Mandate Still Effective for DCTA

On Tuesday, March 2, Texas Gov. Greg Abbott issued an executive order to lift the mask requirement across the state, effective Wednesday, March 10. For the safety and protection of our passengers and employees, DCTA will continue to align with the federal mask mandate that requires masks on all public transportation according to the Center for Disease Control and Prevention (CDC) Federal Register Notice and the Transportation Security Agency (TSA) Security Directive.

 

All DCTA and North Texas Mobility Corporation (NTMC) personnel and customers are required to wear a face mask covering the nose and the mouth while on any of DCTA’s service vehicles and when they are at any agency facility. Passengers will not be allowed on DCTA vehicles without a proper face covering. In addition, riders must wear a face covering for the entire duration of their trip and when waiting for their vehicle at bus stops and train stations.

 

“At DCTA, we’re committed to protecting the health of our passengers and employees and will continue to maintain the federal mask requirement in an effort to keep our communities safe,” Raymond Suarez, DCTA CEO said.

 

As supply is available, DCTA will offer a complimentary mask to those who do not have one. Passengers who refuse to wear a proper mask covering will be refused service on DCTA services until they comply with the federal mandate. Also, those who violate the federal mask mandate could face civil penalties.

 

To learn more about how DCTA is protecting its passengers during COVID-19, visit RideDCTA.net/health.

For direct media inquiries, please contact:

David Magaña, Director of Marketing and Communications
Direct Line: 972.316.6103
Cell: 817.797.7114
Email: dmagana [at] dcta.net

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