Connect Bus service changes now in effect on routes 3, 6, and 7. For details, visit our Service Updates. For information on bus service and general DCTA questions, please call customer service at 940-243-0077; in case of emergencies along the rail track, please call 972-829-0901.

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About DCTA

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    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
      • Collin County Rides
    • A-train Rail Trail
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    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
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      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
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      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
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About DCTA

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
      • Collin County Rides
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
    • Lost and Found
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility

Mobile Utility Nav

  • Media Center
  • Blog
  • Contact Us

About DCTA

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
      • Collin County Rides
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
    • Lost and Found
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility

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Agency Reports

DCTA Reports

Monitoring and tracking DCTA's success and recognizing room for enhancement is vital to us at DCTA to fulfill our mission of improving mobility, air quality, economic development and livability in the many communities we serve.

DCTA publishes a variety of reports and documents where people can view our metrics and statistics, history and background information about the agency all organized in one place.

  • Strategic Planning Report
  • Limited English Proficiency Plan
  • Transit Study
Strategic Planning Report

We're committed to providing safe, customer-focused and efficient mobility solutions. In order to accomplish this, we have a Strategic Planning Guidance Report we develop and implement each fiscal year (October 1 through September 30). This report highlights our commitment to offer more alternative and innovative mobility options to improve the quality of life where residents live, work and play. In addition, the report focuses on key priorities and goals to enable us to be a leader in advancing mobility alternatives in the many communities we serve.

Download our current FY'18 Strategic Planning Guidance Report or flip through and share the report below to see how we're helping shape the future of mobility in Denton and Collin County.

Limited English Proficiency Plan

DCTA’s LEP Plan addresses the agency’s responsibilities, as a recipient of federal financial assistance to meet the needs of individuals with limited English language skills. Executive Order 13166, titled "Improving Access to Service for Persons with LEP", indicates that differing treatment based upon a person’s inability to speak, read, write, or understand English is a type of national origin discrimination. This order applies to all state and local agencies that receive federal funds, including DCTA. DCTA receives federal assistance through the U.S. DOT, which includes the Federal Transit Administration, the Federal Railroad Administration, and the Federal Highway Administration.

DCTA has developed this LEP Plan as part of its Title VI Program to help identify reasonable steps for providing language assistance to persons with LEP who wish to access services provided by the transit authority. As defined in Executive Order 13166, LEP persons are those who do not speak English as their primary language and have limited ability to read, speak, write, or understand English.

In order to ensure meaningful access to programs and activities, DCTA uses the information obtained in a Four Factor Analysis to determine the specific language services that are required by the transit agency’s ridership and the appropriate methods to engage those with LEP. This analysis helps DCTA determine if it communicates effectively with LEP persons and informs language access planning and the development of passenger information. 

The four-factor analysis is a local assessment outlined by the U.S. DOT that considers:

1.     The number or proportion of LEP persons eligible to be served or likely to be encountered by DCTA.

2.     The frequency with which LEP persons come into contact with DCTA services and programs.

3.     The nature and importance of DCTA’s services and programs in people’s lives.

4.     The resources available to DCTA for LEP outreach and the costs associated with that outreach.

For the purposes of this plan, statistically significant LEP groups are defined as persons with the same first language who comprise two (2) percent or more of the DCTA service area. Additionally, in accordance with the Safe Harbor provisions, DCTA provides written translation of vital documents for each eligible LEP group that constitutes five (5) percent or 1,000 persons, whichever is less, of the total population served or likely to be encountered or affected. 

Based on the four-factor analysis outlined more thoroughly below, DCTA has identified Spanish speaking as an eligible population group throughout the service area and Burmese/Chin speaking individuals in the Lewisville, TX, service area.

Download DCTA’s Limited English Proficiency Plan here. 

Transit Study

Benefits of Transit Study

DCTA is keeping Denton County open for business. Since opening in 2011, our A-train commuter rail service has attracted new professionals and businesses, spurred new market investment, and expanded the countywide tax base while providing an alternative form of transportation to address air quality and cost-of-living. In addition to other countywide strengths, including a high quality of life, skilled workforce and a welcoming environment to new land development, the A-train has helped to build the local economy.

With the assistance of The Antero Group, an innovative and nationally recognized planning and engineering consulting firm, DCTA leveraged local and national statistical sources and conducted case studies of local transit-oriented development to share the business case for transit in Denton County. The following are some major findings from DCTA's research:

Download Full Report

Tax Value

Increases the Tax Base

The A-train has spurred real estate development, brought new residents into the County, and added more retail space, all of which have boosted the tax base of its member cities:

  • $11.8M in new property and sales tax revenue for DCTA member cities
Millennial Preferences

Attracts New Professionals

DCTA service helps Denton County attract upwardly mobile professionals and young earners that want to drive less frequently and commute by transit more. Since the A-train opened in 2011:

  • 1 out of 3 new residents within one half mile of the A-train is under the age of 35
  • 48 percent of transit commutes have come from professionals earning more than $65,000 per year
Lowered Costs

Reduces the Cost of Living

Transportation is the second highest household cost after housing. The A-train has spurred development in places where residents can take transit, walk, or bike more frequently.

  • Transportation costs the typical County residents 22 percent of income every year
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