GoZone On-Demand

Below are agency services that remain in operation alongside GoZone:

• Denton Connect Routes: Current routes were adjusted March 14, 2022 to better align the coverage area to be used in conjunction with GoZone on-demand rideshare service.
• North Texas Xpress: Operates Monday – Friday with updated route and schedule, from September 7, 2021 – September 30, 2022.
• University of North Texas Campus Shuttles and Late-Night Lyft Program: No change, continues to operate as currently provided.
• MK101: Operates Monday through Saturday, with two morning trips only, through September 30, 2022.
• Access: No change, continues to operate as currently provided.
• Vanpool: No change, continues to operate as currently provided.
• Frisco Demand Response: No change, continues to operate in accordance with the existing contract.
• Coppell Lyft Program: Continues to operate in accordance with the existing contract.

Below are agency services that GoZone replaces:

• Lewisville Connect Routes: Discontinued December 25, 2021; mobility options will be available through GoZone.
• Lewisville Lakeway On-Demand: Service ended September 6, 2021; mobility options will be available through GoZone.
• Downtown Denton Transit Center (DDTC) Evening On-Demand: Service will end on September 6, 2021; mobility options will be available through GoZone.
• Highland Village Lyft Program: Service will end on September 6, 2021; mobility options will be available through GoZone.
• Lewisville Access to Flower Mound Lyft Program: Service will end on September 6, 2021; mobility options will be available through GoZone.

After extensive research on options for enhanced service delivery, DCTA and its board of directors, concluded that an on-demand service model would be the most advantageous service for both DCTA passengers and the agency overall.

In January 2021, our board of directors awarded an on-demand service delivery contract to Via which allowed the agency to work with Via to develop a proposed service plan to take to the public for review and input. On July 22, 2021, our board of directors approved GoZone for the official September 7, 2021 launch.

Our GoZone on-demand rideshare service covers areas currently served by fixed route and on-demand zones. In some cases, the service extends beyond the agency’s current service structure.

Yes, simply call 940-243-0077 and we’ll assist you over the phone. Passengers may also book trips in person at our Downtown Denton Transit Center.

You can bring up to five additional passengers. Please note that each additional passenger will cost $0.75 per ride.

We’ll assign you a “virtual bus stop” where you’ll meet the vehicle, usually at a nearby corner or no more than a block away. Check the app for directions and follow your driver’s progress in real-time, so you know exactly when to head outside.

There are three easy ways to pay for GoZone rides:

1. When creating an account in the GoZone app, you’ll be prompted to add your credit or debit card information. You will be automatically charged once you’ve completed a ride. 
2. You can pay with cash on board, but please note that exact change is required.
3. You can also purchase eligible tickets or passes through the GoZone app, DCTA, or use your regional pass from DART or Trinity Metro — just be sure to select the relevant ticket type as your payment method and prepare to present the ticket/pass to your driver upon boarding.

Yes, you can cancel your ride directly from the app or by calling in. Remember, GoZone is a community so cancelling at the last minute can impact other riders!

Re-book directly in your app, and then send an email explaining what happened to gozone@dcta.net. You won’t be charged for this ride.

All vehicles are branded with GoZone’s logo and colors, so they should be easy to spot.

Yes! Please let us know you need a wheelchair accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair accessibility toggle to turn it on. This will also unlock curb to curb service.

Safety measures GoZone is taking to lessen COVID-19 exposure. We’re working hard to ensure that every trip you take is as safe and worry-free as possible.

• Face masks required: Everyone on board is required to wear a face mask or face covering. Passengers not wearing a face mask may be refused service. 
• Wellness checks: In-app wellness checks help make sure passengers and drivers are symptom-free and ready to ride before they get going. Please stay home if you have either been diagnosed with COVID-19, think you’re exhibiting symptoms, or have been in contact with someone who has recently tested positive.
• Regular vehicle cleaning: Vehicles are being professionally cleaned regularly and we’ve provided drivers with cleaning supplies in order to perform frequent and thorough wipedowns of the vehicle interior, with extra focus on common surfaces and high-contact areas. They’re also equipped with plastic partitions between drivers and riders. 
• Constant evaluation: Regularly evaluating our safety measures to align with COVID-19 policies and regulations based on the current state of the response is a top priority.

Yes! Most vehicles come equipped with bike racks.

Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.

Yes. Tap the Favorites tab in the app menu, then tap Set Home Address or Set Work Address and type in the address of your preferred location.

Feel free to fill out the feedback screen in the app after your ride.

Open the app and select “Get Started.” In the password box, select “Forgot” your password? and follow the prompts.

Please call us at 940-243-0077with a description of the missing item.

For more information on how to become a driver partner visit https://my.drivewithvia.com/