How GoZone Works
GoZone is an on-demand rideshare service, powered by Via, that riders utilize for trips within, and sometimes between, designated zones in Denton County. The on-demand service uses a mobile app where passengers book their trips in real-time.
A fleet of dedicated branded vans is used to pick up and drop off riders at virtual stops within the zones.
Commute or run errands in Denton, Highland Village and Lewisville/Castle Hills. GoZone operates seven days a week and costs $1.50 per passenger. In Denton only, for trips over four miles, the base fare is $1.50 with an additional charge of $0.50 per mile, up to a cap of $5.00.
There's no cost with any GoZone eligible DCTA pass. Reduced Fare passes are available to qualified GoZone riders. For information about how to obtain a GoZone Eligible DCTA Pass, click here.
Enabling Reduced Fares in the GoZone App
For GoZone riders who have a Reduced Fare Eligible badge, you will need to activate your discount in the GoZone app to receive the discounted price. Here's how:
- 1. Select the “Concessions” drop-down item from the main menu
- 2. Choose your qualification category
- 3. Hit OK when you see the confirmation
If you qualify for Reduced Fares but don’t yet have a badge from DCTA, find out how to get one by clicking below.
Helpful Resources
Where GoZone Can Take You
GoZone service operates 365 days per year with the following days and hours of operation:
Denton GoZone
- Monday – Thursday: 5 a.m. – 10 p.m.
- Friday: 5 a.m. – 11 p.m.
- Saturday: 5 a.m. – 11 p.m.
- Sunday and holidays: 8 a.m. – 6 p.m.; travel permitted between both zones and the DART Trinity Mills Station
Lewisville/Highland Village GoZone
- Monday – Thursday: 5 a.m. – 10 p.m.
- Friday: 5 a.m. – 11 p.m.
- Saturday: 5 a.m. – 11 p.m.
- Sunday and holidays: 8 a.m. – 6 p.m.; travel permitted between both zones and the DART Trinity Mills Station
Lewisville/Highland Village GoZone Commuter Extension
Travel between the DART Frankford Station, Lewisville/Highland Village GoZone
- Monday – Thursday: 5 a.m. – 10 p.m.
- Friday: 5 a.m. – 11 p.m.
Guaranteed Ride Home
Travel from the DART Trinity Mills Station to any one destination in any of the GoZones; provided Monday through Saturday only.
- Monday – Thursday: 9 p.m. – 1 a.m.
- Friday: 10 p.m. – 2 a.m.
- Saturday: 10 p.m. – 2 a.m.
How to Book a Ride
Three simple steps to tap, book and ride:
- Create an account
Download the GoZone app from the App Store or Google Play store and follow the simple signup steps. - Book a ride
Enter your pickup and drop-off addresses and choose the ride option that works for you. - Meet your driver
Check the app to find out exactly where to meet the vehicle, which may be a short walk from the address you gave us.
Cost to Ride
GoZone rides cost $1.50 per passenger. In Denton only, for trips over four miles, the base fare is $1.50 with an additional $0.50 per mile up to a cap of $5.00. Riders in Lewisville/Highland Village/Castle Hills pay a flat fare of $1.50.
There are three easy ways to pay for GoZone rides:
- When creating an account in the GoZone app, you’ll be prompted to add your credit or debit card information. You will be automatically charged once you’ve completed a ride.
- You can pay with cash on board, but please note that exact change is required.
- You can also purchase eligible tickets or passes through the GoZone app, DCTA, or use your regional pass from DART or Trinity Metro — just be sure to select the relevant ticket type as your payment method and prepare to present the ticket/pass to your driver upon boarding.
There's no cost with a GoZone eligible DCTA pass. If you qualify for a Reduced Fare, you will need to obtain a Reduced Fare Eligible badge from DCTA, and you should also adjust your pricing on the app. Go to the Concessions item in the app main menu and select your qualification. You'll need a DCTA Reduced Fare Eligible badge to obtain a Reduced Fare pass or to ride at a reduced fare.
For additional FAQs visit https://dctagozone.zendesk.com.
How will GoZone impact other DCTA services?
Below are agency services that remain in operation alongside GoZone:
- Denton Connect Routes: Current routes were adjusted March 14, 2022 to better align the coverage area to be used in conjunction with GoZone on-demand rideshare service.
- North Texas Xpress: Operates Monday – Friday with updated route and schedule, from September 7, 2021 – September 30, 2022.
- University of North Texas Campus Shuttles and Late-Night Lyft Program: No change, continues to operate as currently provided.
- MK101: Operates Monday through Saturday, with two morning trips only, through September 30, 2022.
- Access: No change, continues to operate as currently provided.
- Vanpool: No change, continues to operate as currently provided.
- Frisco Demand Response: No change, continues to operate in accordance with the existing contract.
- Coppell Lyft Program: Continues to operate in accordance with the existing contract.
Below are agency services that GoZone replaces:
- Lewisville Connect Routes: Discontinued December 25, 2021; mobility options will be available through GoZone.
- Lewisville Lakeway On-Demand: Service ended September 6, 2021; mobility options will be available through GoZone.
- Downtown Denton Transit Center (DDTC) Evening On-Demand: Service will end on September 6, 2021; mobility options will be available through GoZone.
- Highland Village Lyft Program: Service will end on September 6, 2021; mobility options will be available through GoZone.
- Lewisville Access to Flower Mound Lyft Program: Service will end on September 6, 2021; mobility options will be available through GoZone.
Can I book rides without a smartphone?
Yes, simply call 940-243-0077 and we’ll assist you over the phone. Passengers may also book trips in person at our Downtown Denton Transit Center.
Can I bring someone along with me?
You can bring up to five additional passengers. Please note that each additional passenger will cost $1.50 per ride. In Denton, for trips over four miles, an additional $0.50 per mile is charged to the booking rider, up to a cap of $5.00. There's no cost with any GoZone-eligible DCTA pass.
How do I know where to meet my driver?
We’ll assign you a “virtual bus stop” where you’ll meet the vehicle, usually at a nearby corner or no more than a block away. Check the app for directions and follow your driver’s progress in real-time, so you know exactly when to head outside.
How do I pay for my rides?
There are three easy ways to pay for GoZone rides:
- When creating an account in the GoZone app, you’ll be prompted to add your credit or debit card information. You will be automatically charged once you’ve completed a ride.
- You can pay with cash on board, but please note that exact change is required.
- You can also purchase eligible tickets or passes through the GoZone app, DCTA, or use your regional pass from DART or Trinity Metro — just be sure to select the relevant ticket type as your payment method and prepare to present the ticket/pass to your driver upon boarding.
Can I cancel my ride?
Yes, you can cancel your ride directly from the app or by calling in. Remember, GoZone is a community so cancelling at the last minute can impact other riders!
What should I do if my driver leaves without me?
Re-book directly in your app, and then send an email explaining what happened to gozone@dcta.net. You won’t be charged for this ride.
What do the vehicles look like?
All vehicles are branded with GoZone’s logo and colors, so they should be easy to spot.
Are vehicles wheelchair accessible?
Yes! Please let us know you need a wheelchair accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair accessibility toggle to turn it on. This will also unlock curb to curb service.
How can I stay safe riding GoZone?
Safety measures GoZone is taking to lessen COVID-19 exposure. We’re working hard to ensure that every trip you take is as safe and worry-free as possible.
- Face masks required: Everyone on board is required to wear a face mask or face covering. Passengers not wearing a face mask may be refused service.
- Wellness checks: In-app wellness checks help make sure passengers and drivers are symptom-free and ready to ride before they get going. Please stay home if you have either been diagnosed with COVID-19, think you’re exhibiting symptoms, or have been in contact with someone who has recently tested positive.
- Regular vehicle cleaning: Vehicles are being professionally cleaned regularly and we’ve provided drivers with cleaning supplies in order to perform frequent and thorough wipedowns of the vehicle interior, with extra focus on common surfaces and high-contact areas. They’re also equipped with plastic partitions between drivers and riders.
- Constant evaluation: Regularly evaluating our safety measures to align with COVID-19 policies and regulations based on the current state of the response is a top priority.
Can I bring my bike on board?
Yes! Most vehicles come equipped with bike racks.
Can I change my destination once I’m on board?
Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.
Can I set a favorite location in the app?
Yes. Tap the Favorites tab in the app menu, then tap Set Home Address or Set Work Address and type in the address of your preferred location.
Can I leave feedback for my driver?
Feel free to fill out the feedback screen in the app after your ride.
How do I reset my password?
Open the app and select “Get Started.” In the password box, select “Forgot” your password? and follow the prompts.
I left something in the vehicle — how do I retrieve it?
Please call us at 940-243-0077with a description of the missing item.
Can I drive for GoZone?
For more information on how to become a driver partner visit https://my.drivewithvia.com/
Helpful Resources
Download digital and print educational materials!
How to Ride Training Presentation
Informational Brochure - English
Folleto Informativo en Español
How to Ride Flyer
Promotional Flyer
Photos & Videos
Zero Tolerance Policy
GoZone has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the GoZone service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the GoZone app or email us at gozone@dcta.net to report the issue.
Cigarette Policy
Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
Eating/Drinking Policy
We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. Drinking alcohol and carrying open containers of alcohol in our vehicles is not allowed.
Phone Call Policy
Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.
Luggage/Strollers Policy
GoZone vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.
Pet Policy
Service animals are welcome to ride in GoZone vehicles without restrictions. Non-service animals are also allowed, but must be in a pet carrier specifically designed to transport animals. The carrier may not be opened on van, must be leak-proof and well ventilated, and be small enough to fit on the owner's lap or on the floor space in the immediate area of the owner without blocking other passengers.
Age Policy
Riders must be 13 years of age or older. Children under the age of 13 can ride with GoZone when accompanied by a parent or guardian.
Stay Connected with GoZone
To get help regarding GoZone, email us at gozone@dcta.net or call our customer service team at 940-243-0077.