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Mobile Utility Nav

  • Media Center
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Rider Info

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
      • State Fair of Texas Deal
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility
DCTA Logo

Rider Info

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
      • State Fair of Texas Deal
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility

Mobile Utility Nav

  • Media Center
  • Contact Us
  • Blog

Rider Info

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
      • State Fair of Texas Deal
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility

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  • Rider Info
    • Bikes and Transit
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    • Reading A Schedule
    • Rider Code of Conduct
    • Station Locations
    • Transit Connections
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    • Safety and Security
    • Travel Tools
    • State Fair of Texas Deal
  • Accessibility and ADA
    • Access to Human Services
    • Reasonable Accommodation
    • Title VI
  • Community Education
  • Stay Informed
    • enRoute News Passenger Newsletter
    • Service Updates
    • #WhyIRideDCTA Stories
    • Community Outreach News

Rider Code of Conduct

DCTA has established conduct guidelines to help ensure the safety, security, comfort and convenience of all those who use DCTA vehicles and facilities. Customers not in adherence with these guidelines may be asked to leave the vehicle or facility immediately. 

If you need to request reasonable modifications or accommodations, please contact DCTA Customer Service at 940.243.0077 or send an email to info@dcta.net.

  • Shirts and shoes are required
  • Eating is not allowed on DCTA vehicles, unless it is medically necessary, but you can bring non-alcoholic beverages on board in a closed, spill-proof container
  • No unauthorized use of a DCTA facility or property for non-transportation related purposes
  • No unauthorized presence on a DCTA vehicle, facility, or property after hours of operation
  • Service animals are allowed on DCTA vehicles. 
  • Non-service animals are also allowed, but must be in a pet carrier specifically designed to transport animals. The carrier may not be opened on the bus, must be leak-proof and well ventilated, and be small enough to fit on the owner's lap or on the floor space in the immediate area of the owner without blocking the aisle. 
  • No profanity, disruptive, or threatening behavior
  • Use headphones when playing music
  • Turn off cell phone ringers and speak at a low volume
  • Smoking or chewing tobacco in any form, including electronic cigarettes or vaporizers, is not allowed on DCTA platforms, at DCTA bus stops, or inside DCTA vehicles or facilities
  • DCTA does not allow unlawfully carried handguns, weapons, or any other items intended for use as a weapon in or on any DCTA facility or vehicle
  • Explosives, car batteries, flammable liquids, or other materials considered hazardous by the U.S. Department of Transportation are not allowed in or on any DCTA facility or vehicle, except as authorized by DCTA
  • Any unusual packages or suspicious activity should be reported to authorities or DCTA personnel immediately
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