DCTA makes reasonable modifications to its policies, practices, and procedures when the modifications are necessary to avoid discrimination on the basis of disability, subject to limitations listed below.
DCTA may deny a request for a reasonable modification on one or more of the following grounds:
- Granting the request would fundamentally alter the nature of DCTA’s services, programs, or activities;
- Granting the request would create a direct threat to the health or safety of others;
- Without the requested modification, the individual with a disability is able to fully use the entity’s services, programs, or activities for their intended purpose; or,
- Granting the request would result in in an undue financial or administrative burden to DCTA.
Customers needing to make a modification or accommodation request may do so by contacting Denton County Transportation Authority Customer Service at 940.243.0077 or send an email to firstname.lastname@example.org.