Access is a shared ride, origin to destination, paratransit service that provides transportation for disabled residents and visitors in Lewisville, Denton and Highland Village. DCTA’s Access service is broken up into two categories, ADA paratransit service and Non-ADA demand-response service. An application process is required for all Access services.
ADA Paratransit Service
This is an origin-to-destination public transportation service for people with disabilities who are unable to utilize Connect Bus service. Trips must begin and end within three quarters of a mile of DCTA’s fixed route Connect Bus service.
Non-ADA Demand Response Service
This is a demand-response, non-ADA service in Denton, Lewisville and Highland Village serving passengers who are disabled and/or elderly (age 65 and over). Non-ADA is a first-come-first-served public transportation service. If the time you requested is unavailable, the scheduling department may offer an optional available time. Every effort will be made to schedule trips within a reasonable time window.
Persons who cannot independently use DCTA’s bus or rail because of a physical, cognitive, or visual disability are eligible for paratransit service. DCTA follows the Americans with Disabilities Act (ADA) of 1990 eligibility standards for paratransit services. People with disabilities in the following categories are eligible to receive paratransit services.
- Category I: Applicants who cannot independently use DCTA bus or rail service, even with training.
- Category II: Applicants who can use or learn to use an accessible public transit system, but the system is not fully accessible.
- Category III: Applicants who have a specific impairment that prevents them from getting to or from a bus stop or rail station.