Denton County Transportation Authority cares about your privacy. When you visit the Denton County Transportation Authority web site, the information you provide to us will be handled according to the standards outlined below.
Information Collection and Us
If you purchase a product or service from us, we request certain personally identifiable information from you during the purchase process. You must provide contact information (such as name, phone number, and address) and billing information (such as a credit card number and expiration date) in order to complete a purchase.
Contests & Surveys
We may occasionally offer users the opportunity to participate in surveys or contests on our website.
If we have your email address, we may also send you surveys or contest invitations by email. We may have your email address if:
- You have submitted your email address on our website as a request for additional information about our services
- You have made a purchase on our website and provided your email address during the purchase process
- You provide a friend’s email address when you refer the friend to one of our webpages
- We have received your email address by any other means
If you choose to participate in a contest or survey, we may request certain personally identifiable information from you. This information may include contact information (such as name, email address, phone number, and shipping address) and optional demographic information (such as your age and gender).
Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. We may use this information to administer the contest or survey (e.g., notify contest winners, award prizes, and update participant’s profiles). We may also use this information to improve the website experience for our customers, to improve our product or service offerings, or for other internal business uses.
We may use third party service providers to conduct these surveys or contests. These companies are prohibited from using our users’ personally identifiable information for any other purpose. These third parties are bound by contract to Denton County Transportation Authority to use adequate security measures to protect your personal information.
Non Personally Identifiable Information We Collect
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our websites. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
If you reject cookies, you may still use our website, but your ability to use some areas of our site will be limited and we may not be able to provide you with the most convenient experience.
E-mail Promotions, Offers, and Updates
You may receive email communications, which may include agency news and special offers. If you are not interested in receiving these messages you may opt-out of receiving these messages at any time by adjusting the preferences in your Rider Alert account.
You may receive periodic promotional postal mailings from Denton County Transportation Authority as part of our marketing efforts. If you do not wish to receive such promotional mailings, email Guadalupe Acosta at gacosta [at] dcta.net to be removed.
When you sign up for Rider Alerts, we will send you service-related announcements and information on the services we offer. You may opt-out of these communications, which are informational in nature.
We like to hear from our customers and encourage you to submit your comments, questions or other feedback through GORequest by clicking here. By submitting such information along with your email address, you consent to receiving email from us in response to your feedback or question.
- Customer Profile
Supplementation of Information
We may on occasion supplement the personally identifying information you submit to us with information from third party sources.
We use a third party to verify your address in order to ensure we maintain the accuracy of our database.
Enhancement of Profile Information
We also obtain data from third parties to supplement our existing user database to better target our advertising and to provide pertinent offers in which we think you might be interested. To enhance our customer profiles, we tie this information to the personally identifiable information they have provided to us.
- Information Sharing & Disclosure
Company - Agents
We may also share information that we collect in the aggregate with third parties, including, without limitation, our marketing partners.
We reserve the right to disclose your personally identifiable information as required by law if we believe that disclosure is necessary to protect our rights, for fraud detection or prevention, and/or to comply with a judicial proceeding, court order or other legal processes.
In the event that DCTA goes through a business transition, such as a merger, acquisition by another company, or sale (including transfers made as part of insolvency or bankruptcy proceedings or any other change in corporate control) of all or a portion of its assets, your personally identifiable information may be among the assets transferred or shared.
Links to Other Sites
Denton County Transportation Authority websites are targeted at general audiences. We do not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever.
If a child provides us with personally identifiable information, a parent or guardian of that child may contact us by emailing dctainfo [at] dcta.net if they would like this information deleted from our records.
Changes, Corrections & Deletions
If you think we may have incorrect personally identifiable information about you or if your information changes, you may correct or update the information by contacting dctainfo [at] dcta.net.