If you purchase a product or service from us, we request certain
personally identifiable information from you during the purchase
process. You must provide contact information (such as name, phone
number, and address) and billing information (such as a credit card
number and expiration date) in order to complete a purchase.
Contests & Surveys
We may occasionally offer users the opportunity to participate in surveys or contests on our website.
If we have your email address, we may also send you surveys or contest invitations by email. We may have your email address if:
- You have submitted your email address on our website as a request for additional information about our services
- You have made a purchase on our website and provided your email address during the purchase process
- You provide a friend’s email address when you refer the friend to one of our webpages
- We have received your email address by any other means
If you choose to participate in a contest or survey, we may request
certain personally identifiable information from you. This information
may include contact information (such as name, email address, phone
number, and shipping address) and optional demographic information (such
as your age and gender).
Participation in these surveys or contests is completely voluntary
and you therefore have a choice whether or not to disclose this
information. We may use this information to administer the contest or
survey (e.g., notify contest winners, award prizes, and update
participant’s profiles). We may also use this information to improve the
website experience for our customers, to improve our product or service
offerings, or for other internal business uses.
We may use third party service providers to conduct these surveys or
contests. These companies are prohibited from using our users’
personally identifiable information for any other purpose. These third
parties are bound by contract to Denton County Transportation Authority
to use adequate security measures to protect your personal information.
Non Personally Identifiable Information We Collect
In some cases, the Denton County Transportation Authority may
collect information about you that is not personally identifiable.
Examples of this type of information include, but are not limited to the
frequency of your use of this website and the route by which you choose
to access it, and your use of any hyperlinks available on this website.
We and our service providers may process and use this data for purposes
including, but not limited to planning website development, assessing
patterns of use, planning and assessing marketing initiatives by DCTA.
This information is gathered by certain tools and methods such as the
We use your IP address to help diagnose problems with our server, to
administer our websites, and for other purposes discussed in this
information except for fraud prevention.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our websites. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
If you reject cookies, you may still use our website, but your ability to use some areas of our site will be limited and we may not be able to provide you with the most convenient experience.
E-mail Promotions, Offers, and Updates
You may receive email communications, which may include agency news
and special offers. If you are not interested in receiving these
messages you may opt-out of receiving these messages at any time by
adjusting the preferences in your Rider Alert account.
You may receive periodic promotional postal mailings from Denton
County Transportation Authority as part of our marketing efforts. If you
do not wish to receive such promotional mailings, email Guadalupe
Acosta at firstname.lastname@example.org to be removed.
When you sign up for Rider Alerts, we will send you service-related
announcements and information on the services we offer. You may opt-out
of these communications, which are informational in nature.
We like to hear from our customers and encourage you to submit your comments, questions or other feedback through GORequest by clicking here. By submitting such information along with your email address, you consent to receiving email from us in response to your feedback or question.