Denton County Transportation Authority (DCTA) complies with Title VI of the Civil Rights Act and provides services and operates programs without regard to race, color, and national origin in accordance with Title VI. Any person who believes he or she has been subjected to an unlawful discriminatory practice under Title VI may file a complaint with DCTA.
For more Information about DCTA's Title VI obligations and the procedures to file a complaint contact 972-221-4600, email dctainfo@dcta.net or visit our offices1955 Lakeway Drive, Suite 260, Lewisville, TX 75057.
A complaint may also be filed directly with the Federal Transit Administration's Office of Civil Rights, Attention:Title VI Programs Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Avenue, SE, Washington DC 20590.
If information is needed in another language, contact (972) 221-4600. Si se necesita información en otro idioma, llame al 972- 221-4600.
Program
Procedures to File a Title VI Complaint
Complaint Form
Language Access Plan
As part of its Title VI Program. Denton County Transportation Authority (DCTA) adopted this Language Access Plan (Plan) in 2026. The Plan describes how DCTA will provide meaningful access to programs, services, and activities for individuals with limited English proficiency (LEP). It applies to DCTA staff, contractors, and public-facing service channels, including fixed-route bus and A-train services, GoZone and other on-demand services, Access/paratransit, customer service, public meetings, service alerts, Title VI processes, and public information.
An individual with LEP does not speak English as a primary language and has a limited ability to read, write, speak, or understand English. DCTA provides language assistance free of charge. This Plan is intended to be used with DCTA’s Title VI Program, complaint procedures, customer service procedures, and emergency communications procedures.