DCTA 2019 Passenger Survey Reveals Rider Satisfaction with Agency Services and Staff
DCTA 2019 Passenger Survey Reveals Rider Satisfaction with Agency Services and Staff
Many Denton County Transportation Authority (DCTA) passengers are enjoying the ride according to the agency’s recent biennial passenger survey that was released this past April to gather input from riders on their perspective on DCTA’s system. The survey was available online and on paper, as well as in English, Spanish and Hakha Chin. DCTA received a total of 2,629 responses which is equal to 20 percent of the average daily ridership for April 2019. The margin of error was 1.71 percent. DCTA presented the survey results to its board of directors during the June 2019 board meeting.
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