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  • Getting Around
    • Rail & Bus Services
      • A-train
      • Denton Connect
      • University Routes
      • Regional Routes
      • Monsignor King (MK101)
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Discount Programs
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
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      • Safety and Security
      • Travel Tools
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
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    • Our Partners
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Mobile Main Nav

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Denton Connect
      • University Routes
      • Regional Routes
      • Monsignor King (MK101)
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Discount Programs
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Inside Track Community Newsletter
      • Community Outreach News
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Social Responsibility

Mobile Utility Nav

  • Media Center
  • Contact Us
    • Lost and Found
    • FOIA
    • Speaker's Bureau
    • GORequest
  • Blog

Main navigation

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Denton Connect
      • University Routes
      • Regional Routes
      • Monsignor King (MK101)
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Discount Programs
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Inside Track Community Newsletter
      • Community Outreach News
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Social Responsibility

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Contact Us

We're here to help, and we value your feedback.

For any ADA questions, comments or complaints (not about the website), please contact:

Mobility Assistant - jnoland@ntmc.com
Phone – 940.243.0077
Email – info@dcta.net
Online – DCTA Customer Service Online
In Person / Via Mail – Address: 604 East Hickory Street, Denton, TX 76205

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Customer Service
Transit Center

Customer Service

Downtown Denton Transit Center
604 East Hickory St.
Denton, TX 76205

940.243.0077

Hours of Operation

Monday through Friday: 7 a.m. - 11 a.m. and 1 p.m. - 6 p.m.
Saturday and Sunday: Closed

Closed on the Following Holidays

New Year's DayLabor Day
Memorial DayThanksgiving
Independence DayChristmas Day
Contact Us Online

Have a question, suggestion, complaint or compliment? Lose something? Let us know by utilizing our GORequest mobile application available on iPhone and Android. We encourage passengers to utilize GORequest to help us better improve the passenger experience. 

Smart phone users simply open the application, select an issue and tap “submit”. The GORequest app also offers the functionality for users to include a photo and identify the exact location of the submission. Users can also submit requests via a desktop computer. Once submitted, the requests are sent directly to the agency staff member responsible for addressing the issue.

Leave Feedback
Administrative Office
Admin office location

Physical Address

1955 Lakeway Drive, Suite 260
Lewisville, TX 75057

Mailing Address

P.O. Box 96
Lewisville, TX 75067

For Business inquiries contact

972.221.4600

Website Concerns

If you have any questions or feedback about the website, please contact Guadalupe Acosta at gacosta@dcta.net.

Rail Emergencies

For any emergencies along the rail tracks please call: 972.829.0901 (24 hours a day).

Staff Directory

Executive Team

Paul Cristina

Interim Chief Executive Officer

pcristina@dcta.net

Operations

Rony Philip

Senior Director of Rail Operations

rphilip@dcta.net

Alex McGlinchey

Senior Manager of Rail Operations

amcglinchey@dcta.net

Rose Jerome

Project Controls Coordinator

rjerome@dcta.net

Troy Raley

Senior Director of Mobility Services

traley@dcta.net

Rusty Comer

Senior Manager of Mobility Services

rcomer@dcta.net

Sheri Evridge

Operations Analyst

sevridge@dcta.net

Tori Dickens

Mobility Operations Coordinator

adickens@dcta.net

Ashley Wood

Supply Coordinator

awood@dcta.net

Planning and Development

Brittney Farr

Director of Government Relations

bfarr@dcta.net

Tim Palermo

Planning and Data Analytics Manager

tpalermo@dcta.net

Information Technology

Javier Trilla

Assistant Vice President of Innovation & Information Technology

jtrilla@dcta.net

Kyler Hagler

Information Technology Manager

khagler@dcta.net

Paul Weathers

Application Support Specialist

pweathers@dcta.net

Aaron Turnbull

Information Technology Support Coordinator

aturnbull@dcta.net

Finance

Athena Forrester

Assistant Vice President of Regulatory Compliance/DBE Liaison

aforrester@dcta.net

Brandy Hazel

Manager of Contracts & Procurement

bhazel@dcta.net

Geri Osinaike

Senior Procurement Specialist

gosinaike@dcta.net

Allye Potter

Procurement Specialist

apotter@dcta.net

Whitney Trayler

Grants Manager

wtrayler@dcta.net

Amanda Riddle

Senior Manager of Budget

ariddle@dcta.net

Hanna Sullivan

Accountant II

hsullivan@dcta.net

Human Resources

Aphrodite Aguirre

Human Resources & Training Specialist

aaguirre@dcta.net / hr@dcta.net

Marketing and Communications

Pamela Burns

Director of Public Involvement & Communications

pburns@dcta.net

Mary Worthington

Community Relations Manager

mworthington@dcta.net

Melinda Bartram

Communications Specialist

mbartram@dcta.net

Administrative

Kisha Morris-Perkins

Executive Assistant & Board Process Manager

kmorris-perkins@dcta.net

Steven Aguilar

Executive Assistant/Office Coordinator

saguilar@dcta.net

Katie Cruze

Receptionist

kcruze@dcta.net

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