Skip to main content
940.243.0077

Utility

  • Media Center
  • Contact Us
  • Blog

Utility

  • Media Center
  • Contact Us
  • Blog
  • Contact Us
940.243.0077

Mobile Main Nav

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
      • State Fair of Texas Deal
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility

Mobile Utility Nav

  • Media Center
  • Contact Us
    • Lost and Found
    • FOIA
    • Speaker's Bureau
    • GORequest
  • Blog

Main navigation

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
      • State Fair of Texas Deal
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility
DCTA Logo

Mobile Main Nav

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
      • State Fair of Texas Deal
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility

Mobile Utility Nav

  • Media Center
  • Contact Us
    • Lost and Found
    • FOIA
    • Speaker's Bureau
    • GORequest
  • Blog

Main navigation

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
      • State Fair of Texas Deal
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility

Breadcrumb

  1. Home
  2. Contact Us

Menu

  • Lost and Found
  • FOIA
  • Speaker's Bureau
  • GORequest

Contact Us

We're here to help, and we value your feedback.

For assistance with ADA, please see the contact information below:

For ADA questions
Email - Mobility Assistant, jnoland@ntmc.com
Phone – 940.243.0077
Online – DCTA Customer Service Online
In Person / Via Mail – Address: 604 East Hickory Street, Denton, TX 76205

For ADA comments and complaints
Email – info@dcta.net
Phone – 940.243.0077
Online – DCTA Customer Service Online
Via Mail – Address: P.O Box 96, Lewisville, Texas 75067

  • Customer Service
  • Contact Us Online
  • Administrative Office
  • Rail Emergencies
  • Staff Directory
Customer Service
Transit Center

Customer Service

Downtown Denton Transit Center
604 East Hickory St.
Denton, TX 76205

940.243.0077

Hours of Operation

Monday through Friday: 7 a.m. - 11 a.m. and 1 p.m. - 6 p.m.
Saturday and Sunday: Closed

Closed on the Following Holidays

New Year's DayLabor Day
Memorial DayThanksgiving
Independence DayChristmas Day
Contact Us Online

Have a question, suggestion, complaint or compliment? Lose something? Let us know by utilizing our GORequest mobile application available on iPhone and Android. We encourage passengers to utilize GORequest to help us better improve the passenger experience. 

Smart phone users simply open the application, select an issue and tap “submit”. The GORequest app also offers the functionality for users to include a photo and identify the exact location of the submission. Users can also submit requests via a desktop computer. Once submitted, the requests are sent directly to the agency staff member responsible for addressing the issue.

Leave Feedback
Administrative Office
Admin office location

Physical Address

1955 Lakeway Drive, Suite 260
Lewisville, TX 75057

Mailing Address

P.O. Box 96
Lewisville, TX 75067

For business inquiries contact

972.221.4600

Website Concerns

If you have any questions or feedback about the website, please contact us at dctainfo@dcta.net.

Rail Emergencies

For any emergencies along the rail tracks please call: 972.829.0901 (24 hours a day).

Staff Directory

Executive Team

Paul Cristina

President & Chief Executive Officer

pcristina@dcta.net

Maurice Bell

Chief Operations Officer

mbell@dcta.net

Sherrelle Evans-Jones, CPA

Chief Financial Officer

sevans-jones@dcta.net

Operations

Vacant

Vice President Mobility Services & Administration

Vacant

Senior Director of Rail Operations

Alex McGlinchey

Senior Manager of Rail Operations

amcglinchey@dcta.net

Troy Raley

Senior Director of Bus Operations

traley@dcta.net

Ashley Wood

Bus Operations Manager

awood@dcta.net

Sheri Evridge

Operations Analyst

sevridge@dcta.net

Tori Dickens

Bus Operations Coordinator

adickens@dcta.net

Planning and Development

Brittney M. Farr, Esq.

Senior Director of Engagement and Administration

bfarr@dcta.net

Vacant

Senior Director of Capital Development

Tim Palermo

Planning and Data Analytics Manager

tpalermo@dcta.net

Information Technology

Javier Trilla

Assistant Vice President of Innovation & Information Technology

jtrilla@dcta.net

Kyler Hagler

Senior Information Technology Manager

khagler@dcta.net

Vacant

Mobility Services Manager

Vacant

Application Support Specialist

Aaron Turnbull

Information Technology Support Coordinator

aturnbull@dcta.net

Finance

Sherrelle Evans-Jones, CPA

Chief Financial Officer

sevans-jones@dcta.net

Athena Forrester

Assistant Vice President of Regulatory Compliance/DBE Liaison

aforrester@dcta.net

VACANT

Assistant Vice President Finance/Controller

Bracey Goodwin IV

Director of Safety & Compliance

bgoodwin@dcta.net

VACANT

Compliance Specialist

Vacant

Manager of Contracts & Procurement

Geri Osinaike

Senior Procurement Specialist

gosinaike@dcta.net

VACANT

Senior Procurement Specialist

VACANT

Senior Procurement Specialist

Vacant

Grants Manager

Vacant

Financial Data Specialist

Vacant

Senior Manager of Budget

Belinda Dovalina

Senior Accounting Manager

bdovalina@dcta.net

De'Andrea Harrell

Accountant I / Accounts Payable Coordinator

dharrell@dcta.net

Violet Killeen

Accountant II

vkilleen@dcta.net

Human Resources

Vacant

Director of Human Resources

Aphrodite Aguirre

Human Resources & Training Specialist

aaguirre@dcta.net / hr@dcta.net

Marketing & Communications

Brittney Farr

Senior Director of Engagement & Administration

bfarr@dcta.net

David Magaña

Director of Marketing & Communications

dmagana@dcta.net

Mary Worthington

Community Relations Manager

mworthington@dcta.net

Vacant

Marketing Specialist

Vacant

Communications Specialist

Vacant

Community Relations Coordinator

Administrative

Kisha Morris-Perkins

Executive Assistant & Board Process Manager

kmorris-perkins@dcta.net

Vacant

Executive Assistant & Office Coordinator

Katie Cruze

Receptionist

kcruze@dcta.net

  • Facebook
  • Twitter
  • Youtube
  • LinkedIn
  • Instagram
  • Blog
  • Employee Login
  • GTFS Data
  • Privacy Policy

©Copyright Denton County Transportation Authority