We're here to help, and we value your feedback.
For any ADA questions, comments or complaints (not about the website), please contact:
Mobility Assistant - jnoland@ntmc.com
Phone – 940.243.0077
Email – info@dcta.net
Online – DCTA Customer Service Online
In Person (temporarily not available) / Via Mail – Address: 604 East Hickory Street, Denton, TX 76205
Customer Service
Downtown Denton Transit Center
604 East Hickory St.
Denton, TX 76205
Hours of Operation
Monday through Friday: 7 a.m. - 11 a.m. and 1 p.m. - 6 p.m.
Saturday and Sunday: Closed
Closed on the Following Holidays
| New Year's Day | Labor Day |
| Memorial Day | Thanksgiving |
| Independence Day | Christmas Day |
Have a question, suggestion, complaint or compliment? Lose something? Let us know by utilizing our GORequest mobile application available on iPhone and Android. We encourage passengers to utilize GORequest to help us better improve the passenger experience.
Smart phone users simply open the application, select an issue and tap “submit”. The GORequest app also offers the functionality for users to include a photo and identify the exact location of the submission. Users can also submit requests via a desktop computer. Once submitted, the requests are sent directly to the agency staff member responsible for addressing the issue.
Physical Address
1955 Lakeway Drive, Suite 260
Lewisville, TX 75057
Mailing Address
P.O. Box 96
Lewisville, TX 75067
For Business inquiries contact
Website Concerns
If you have any questions or feedback about the website, please contact Guadalupe Acosta at gacosta@dcta.net.
Executive Team
Operations
Planning and Development
Information Technology
Finance
Human Resources
Mackenzie Armendariz
Senior Manager of Human Resources/EEOC Liaison