Connect Bus service changes now in effect on routes 3, 6, and 7. For details, visit our Service Updates. For information on bus service and general DCTA questions, please call customer service at 940-243-0077; in case of emergencies along the rail track, please call 972-829-0901.

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Access ADA and Non-ADA, Senior Paratransit

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
      • Collin County Rides
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
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  • About DCTA
    • Our History
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    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility
DCTA Logo

Access ADA and Non-ADA, Senior Paratransit

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
      • Collin County Rides
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
    • Lost and Found
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility

Mobile Utility Nav

  • Media Center
  • Blog
  • Contact Us

Access ADA and Non-ADA, Senior Paratransit

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
      • Collin County Rides
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
      • Service Updates
      • #WhyIRideDCTA Stories
      • Community Outreach News
    • Lost and Found
  • About DCTA
    • Our History
    • Leadership
    • Board Information
    • Careers
    • Financial Information & Transparency
    • Projects
      • Current Projects
      • Past Projects
    • Agency Culture
    • Procurement Opportunities
      • Active Procurements
      • Previous Procurements
      • DCTA Disadvantaged Business Enterprise Program
    • Our Partners
    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility

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  1. Home
  2. Getting Around
  3. Access ADA and Non-ADA, Senior Paratransit
  4. Frisco Demand Response

Menu

  • Rail & Bus Services
    • A-train
    • Connect Bus
    • University Routes
    • Regional Routes
  • GoZone On-Demand
  • Lyft Programs
  • Access ADA and Non-ADA, Senior Paratransit
    • Access (ADA and Non-ADA)
    • Frisco Demand Response
    • Collin County Rides
  • A-train Rail Trail
  • Commuter Vanpool

Frisco Demand Response

On behalf of the City of Frisco, the Denton County Transportation Authority (DCTA) is proud to operate the Frisco Demand Response service. This service provides curb-to-curb shared ride transit for eligible residents of Frisco, supporting trips within the city and designated areas of Plano.

Those who are eligible for this service include:

  • Frisco residents who are 65 years of age and older
  • Frisco residents who are disabled
  • Frisco residents who require transportation for medical-care related purposes

Click here for the Frisco Demand Response Service Guidelines.

New Fleet Vehicles

Frisco Demand Response van

DCTA is proud to unveil its new vehicle fleet for Frisco Demand Response customers.

Late model minivans have replaced the previous bus fleet, allowing DCTA to provide wheelchair-accessible van service five days a week.

Apply for Frisco Demand Response services:

  • To apply for the Frisco Demand Response service, please complete the Online Application starting here.
    • The Online Application is the fastest and most efficient way to apply for ridership services.
  • Alternatively, you can download, complete and submit the Frisco Demand Response Application here. 
    • Downloaded applications may be submitted by mail, in person, email or fax:
      • U.S Mail:
        • To: DCTA
        • Address: 604 E. Hickory St. Denton, TX 76205
      • E-mail: applications@dcta.net
      • Fax: 940.387.1461

Hours of operation for Frisco Demand Response services:

  • Monday through Friday
  • 6 a.m. to 6 p.m.
  • Will not operate service on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

Fares:

  • Fare collected by shuttle/taxi driver
  • One-way local trip: $3 (traveling within Frisco)
  • One-way regional trip: $5 (traveling outside Frisco)
  • Customer will be able to pay the fare with cash
  • Tipping is not required

Scheduling trips:

  • Call DCTA customer service at 940.243.0077
  • Requests must be made a least 24 hours in advance
  • Requests can be made Monday through Friday from 8 a.m. to 5 p.m.
    DCTA customer service staff will recommend the best service type* based on the customer’s needs, trip length, and available vehicles
    * Taxi vehicles are used in this service to supplement demand-response service as capacity dictates.

Plano Service Area boundaries:

In addition to the city limits of Frisco, DCTA Frisco Demand Response also provides transit for eligible riders to portions of Plano within the following boundaries.

  • North: Sam Rayburn Tollway (SRT/121)
  • South: President George Bush Turnpike (PGBT)
  • East: Coit Road, including Medical City Plano
  • West: West Spring Creek Parkway/Midway Road
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