How GoZone Works
GoZone is an on-demand rideshare service, powered by Via, that riders will be able to utilize for trips within, and sometimes between, designated zones in Denton County. The on-demand service will utilize a mobile app where passengers can book their trips in real time. A fleet of dedicated vans will be used to pick up and drop off riders at virtual stops within the zones.
GoZone will provide safe, convenient, accessible, and affordable rides with a limited wait time.
How to Book a Ride
- Create an account
- Download the GoZone app from the App Store or Google Play store and follow the simple signup steps.
- Book a ride
- Enter your pickup and drop-off addresses and choose the ride option that works for you.
- Meet your driver
- Check the app to find out exactly where to meet the vehicle, which may be a short walk from the address you gave us.
GoZone Service Details
Why GoZone over Fixed Route Connect Bus Service?
After extensive research on options for enhanced service delivery, DCTA and its board of directors, concluded that an on-demand service model would be the most advantageous service for both DCTA passengers and the agency overall.
In January 2021, DCTA’s Board of Directors awarded an on-demand service delivery contract to Via which allowed the agency to work with Via to develop a proposed service plan to take to the public for review and input. On April 7, DCTA’s Board of Directors approved the proposed GoZone service plan that we are sharing today.
The GoZone on-demand rideshare service will cover areas currently served by fixed route and on-demand zones. In some cases, the service will extend beyond the agency’s current service structure.