FAQs

Q: What A-train stations connect with DCTA bus service?
A: The Downtown Denton Transit Center provides passengers with access to Denton Connect routes 1, 2, 3, 5, 6, 7, and 8 as well as the NCTC North Shuttle. The MedPark Station connects with Denton Connect Routes 2 and 4 as well as NCTC North Shuttle and Colorado Express. The Highland Village /Lewisville Lake Station will provides passenger access to the Highland Village Connect Shuttle, Highland Village Community On-Demand and the NCTC South Shuttle. The Old Town Station connects with Lewisville Connect Route 22 and the Hebron Station connects with Lewisville Connect Routes 21 and 22.

Q: Are there restrooms on the A-train?
A: Unfortunately there are no restrooms on the A-train. There are amenities available at the Downtown Denton Transit Center.

Q: Can I park my car overnight at the DCTA A-train Station?
A: Long term parking is available at the MedPark, Old Town and Hebron stations. Click here for more information on parking at DCTA rail stations. 

Q: What do I do if I left something on the bus/train?
A: Contact DCTA Customer Service via GO Request or by calling 940.243.0077.

Q: I want to go from Denton to Downtown Dallas, what kind of fare do I need?
A: You can purchase a Regional System Day Pass, and that will cover you for an entire day of travel on DCTA, DART, Trinity Metro and TRE.

Q: How long does it take to get from Denton to Dallas?
A: Traveling from the Downtown Denton Transit Center to the DART Trinity Mills Station will take approximately 30 minutes. Traveling from the Trinity Mills Station to the Akard Station will take approximately 40 minutes. Your total trip will be a little over an hour.

Q: Are there any age restrictions for people riding DCTA?
A: There is not an age restriction, but we do encourage younger children to ride our service with a fare-paying adult.

Q: Are carriers or strollers required on the buses or A-train for babies?
A: This is up to the parent's discretion. However, when traveling with a stroller DCTA asks that you remove the child from the stroller and fold the stroller up after entering the bus or A-train.

Q: What happens if the DART train is late and I miss the last DCTA A-train?
A: We strive to communicate with DART to ensure we are able to meet their trains and not leave any passengers behind. Please contact Danny Bailey (dbailey [at] dcta.net) or Alex McGlinchey (amcglinchey [at] dcta.net) with any questions or concerns.

Q: How do I request a refund for a pass that I have purchased?
A: All passes are non-refundable and non-transferable.

Q: How do I plan a trip?
A: Use DCTA’s trip planning tool to determine the best method of transportation for your specific trip. 

Q: How do I get to DFW or Love Field Airport?
A: Check out our most popular transit connections

Q: What kind of ticket do I need?
A: Use our handy fare table to determine the fare that you need based on your trip details. 

Q. How do I request a change in a route or schedule?
A: DCTA is always interested in ways to make our service better for our passengers. Use our GORequest app to submit any questions, comments or recommendations that you may have. Click here to access the GORequest submission form.