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      • Connect Bus
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    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
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Mobile Main Nav

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
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      • Bikes and Transit
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      • Reading A Schedule
      • Rider Code of Conduct
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      • Safety and Security
      • Travel Tools
      • State Fair of Texas Deal
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
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      • Service Updates
      • #WhyIRideDCTA Stories
      • Inside Track Community Newsletter
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Main navigation

  • Getting Around
    • Rail & Bus Services
      • A-train
      • Connect Bus
      • University Routes
      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
  • Passenger Resources
    • Rider Info
      • Bikes and Transit
      • Parking
      • How to Ride
      • Reading A Schedule
      • Rider Code of Conduct
      • Station Locations
      • Transit Connections
      • Popular Destinations
      • Safety and Security
      • Travel Tools
      • State Fair of Texas Deal
    • Accessibility and ADA
      • Access to Human Services
      • Reasonable Accommodation
      • Title VI
    • Community Education
    • Stay Informed
      • enRoute News Passenger Newsletter
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      • Community Outreach News
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  4. DCTA Invites You to Take Online Survey to Share Your Feedback on Public Transit During COVID-19

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News

DCTA Invites You to Take Online Survey to Share Your Feedback on Public Transit During COVID-19

October 05, 2020
Woman sitting at desk with text "COVID-19 Survey"

Now that we’re more than six months into the coronavirus (COVID-19) crisis, the Denton County Transportation Authority (DCTA) wants to give passengers, stakeholders and community members the opportunity to provide feedback on the agency’s COVID-19 response. From Monday, Oct. 5 through Sunday, Oct. 25, passengers can take the short online survey which will help the agency continue to keep its passengers and employees safe. The survey takes less than five minutes to complete.

 

DCTA’s goal is to receive 417 survey responses, which represents 50 percent of the agency’s daily July 2020 passenger ridership. The agency’s COVID-19 online survey is available at DCTASurvey.net and is available in English, Spanish and the Hakha Dialect of Chin.

 

Below are key topics the agency is seeking feedback from passengers:

  • DCTA’s general COVID-19 response
  • Feedback on DCTA’s current safety measures and protocols
  • If people are riding DCTA during COVID-19 (why and why not)
  • What makes passengers feel safe riding DCTA

 

“The survey results will provide us at DCTA with insight on riders’ view of public transportation during COVID-19 and will help us make the best decisions to continue to keep our system, vehicles and facilities safe for passengers and employees,” DCTA CEO Raymond Suarez said. “We welcome everyone to share their input which will enable us to determine future mobility options to meet the ever-changing needs of our communities.”

 

All respondents who fully complete the online survey will be entered in a random drawing to win one of three $100 Amazon gift cards. All completed surveys must be received no later than 5 p.m. on Sunday, Oct. 25, to be entered in DCTA’s prize drawing.

 

Since the start of the COVID-19, DCTA has worked diligently to keep passengers and employees healthy and ensure a safe commute for riders. With enhanced vehicle and facility cleanings, social distance and mask mandates and continuing evaluation for agency protocols; DCTA continues to serve essential workers, members of the community and passengers.

 

Learn more about what we're doing at DCTA to keep our communities safe and moving forward at RideDCTA.net.

For direct media inquiries, please contact:

David Magaña, Director of Marketing and Communications
Direct Line: 972.316.6103
Cell: 817.797.7114
Email: dmagana@dcta.net

Melinda Bartram, Communications Specialist
Direct Line: 972.316.6090
Cell: 469.500.3881
Email: mbartram@dcta.net

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