Sharp gains in bus ridership and GoZone completed trips mark 33% rise in DCTA overall ridership compared to last year
(Lewisville, TX) — Denton County Transportation Authority (DCTA) delivered over 2.9 million passengers to their destinations in Fiscal Year 2023, completing its best year of service since the pre-pandemic days of 2019. Overall, DCTA saw 33% more riders in 2023 than in 2022.
DCTA attracted its strongest ridership gains aboard its combined bus services well as its GoZone on-demand rideshare service. As compared to 2022, DCTA bus services drew 37% more riders in 2023, and GoZone drew 38% more riders as opposed to last year.
“We’re excited to see the outstanding growth in ridership across our entire network of transit offerings,” said Paul A. Cristina, President and Chief Executive Officer of DCTA. “Our remarkable growth in 2023 shows our team’s efforts to focus on the customer experience and strengthen our service offerings really resonated with our customers.”
DCTA remains one of the few transit agencies in the country which has fully recovered ridership levels to pre-pandemic totals.
“Our Connect Bus system serving the City of Denton provided one of the highlights for the year, growing by 77% over last year due to our efforts to improve it with more bus frequency and faster intervals,” said Mr. Cristina. “We’ve also seen tremendous growth in ridership on our other bus systems including the UNT Campus Shuttle network.”
Also driving DCTA ridership growth is GoZone, the on-demand rideshare service operating in two zones covering Denton, Lewisville, and Highland Village. GoZone ridership grew at a 38% clip over last year, completing over 853-thousand rides in FY2023. GoZone also celebrated major milestones in 2023, completing its one-millionth ride overall as well as two full years of operational success.
In the zones where GoZone operates (Denton and Lewisville/Highland Village), the service has expanded residents’ access to jobs within a 30-minute commute by almost 94%. The service has also successfully gotten more citizens onto public transit, with about 50% of GoZone trips replacing rides previously served by private cars.
Ridership aboard the A-train also marked a great story for the year, growing by more than 28% over 2022 with over 225-thousand riders boarding the train in 2023. This strong growth comes after an increase of more than 55% in 2022.
“While we are happy to see even more riders come back to the A-train this year, we have a lot more work to do in growing our commuter rail customer base because rail remains an outstanding alternative to the stress of commuting on a busy freeway,” said Mr. Cristina. “We continue to see a bright future for the A-train which includes service enhancements, more frequent trains and extensions to the service.”
DCTA’s other services including Commuter Vanpool, Access paratransit and various regional on-demand services all saw increased ridership.