Connect Bus service changes now in effect on routes 3, 6, and 7. For details, visit our Service Updates. For information on bus service and general DCTA questions, please call customer service at 940-243-0077; in case of emergencies along the rail track, please call 972-829-0901.

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    • Rail & Bus Services
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      • Access (ADA and Non-ADA)
      • Frisco Demand Response
      • Collin County Rides
    • A-train Rail Trail
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    • Fare Information
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      • Online Store
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      • Non-Profit Discount Program
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      • Fare Enforcement
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      • Access to Human Services
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    • Rail & Bus Services
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      • Regional Routes
    • GoZone On-Demand
    • Lyft Programs
    • Access ADA and Non-ADA, Senior Paratransit
      • Access (ADA and Non-ADA)
      • Frisco Demand Response
      • Collin County Rides
    • A-train Rail Trail
    • Commuter Vanpool
  • Fares & Passes
    • Fare Information
    • Buy My Pass
      • Online Store
      • Free Fares
      • GoPass
      • Ticket Outlet Locations
    • Reduced Fares & Discount Programs
      • Reduced Fares
      • Employee Pass Program
      • Group Discount Program
      • Non-Profit Discount Program
      • University Pass Program
    • Pay Fare Citation
      • Fare Citation FAQ's
      • Fare Enforcement
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      • How to Ride
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      • Rider Code of Conduct
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    • Public Involvement
    • Agency Reports
    • Performance Data
    • Social Responsibility

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  4. Denton County Transportation Authority Continues Face Mask Mandate

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News

Denton County Transportation Authority Continues Face Mask Mandate

January 21, 2022
Mask mandate

In alignment with the Transportation Security Agency’s (TSA) extension of the transit mask requirement on August 20, 2021, the Denton County Transportation Authority (DCTA) continues to require face coverings on all DCTA vehicles, at DCTA bus stops and train stations, and in the Downtown Denton Transit Center (DDTC). Exemptions to the face mask requirement for travelers under the age of 2 years old and those with certain disabilities also continue.

On January 31, 2021 TSA announced the initial face mask requirement with an expiration date of May 11. On April 30, 2021 TSA announced an extension to the face mask requirement through September 13, 2021.

Passengers will not be allowed on DCTA vehicles without a proper face covering. In addition, riders must wear a face covering for the entire duration of their trip and when waiting for their vehicle at bus stops and train stations. As supply is available, DCTA will offer a complimentary mask to those who do not have one. Passengers who refuse to wear a proper mask covering will be refused service on DCTA services until they comply with the federal mandate. Also, those who violate the federal mask mandate could face civil penalties.

According to the Centers for Disease Control and Prevention (CDC), a proper face covering meets the below requirements:

A properly worn mask completely covers the nose and mouth.

Cloth masks made with two or more layers of breathable fabric that is tightly woven (i.e., fabrics that do not let light pass through when held up to a light source).

Mask secured to the head with ties, ear loops or elastic bands that go behind the head. If gaiters are worn, they should have two layers of fabric or be folded to make two layers.

Mask should fit snugly but comfortably against the side of the face.

Mask should be a solid piece of material without slits, exhalation valves or punctures.

We’re taking the necessary precautions to make sure our vehicles are safe and clean during COVID-19. In addition to the federal mask requirement, we also encourage passengers to maintain the recommended social distancing of six feet.

To learn more about what DCTA is doing to protect its passengers, visit RideDCTA.net/health.

For direct media inquiries, please contact:

David Magaña, Director of Marketing and Communications
Direct Line: 972.316.6103
Cell: 817.797.7114
Email: dmagana [at] dcta.net

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