Coppell Lyft Pilot Program

Coming Soon: Coppell Lyft pilot program will go into effect Tuesday, October 1.
 

The city of Coppell has partnered with Lyft and the Denton County Transportation Authority (DCTA) to launch "Work Hard, Get a Lyft," Coppell's workforce transit program designed to provide local employees first- and last-mile transportation. Employees at participating businesses can request discounted Lyft rides from several public transit stops directly to the workplace and back, providing an easy solution for the extra few miles of commuting. 

The pilot program will be available for 12 months and will start October 1, 2019. Listed below are specific program eligibility requirements:

  • Travel must have an origination or destination in the two workforce zones, three light rail stations or two bus stops:
    • East Workforce Zone
    • West Workforce Zone
    • DCTA A-train Hebron Station
    • DART Trinity Mills Station
    • DART Belt Line Station
    • DART Bus Stop Saintsbury @ Belt Line
    • DART Bus Stop Regent @ Royal

The city of Coppell will provide participating businesses with a Lyft promo code that their employees can utilize to book a trip within the designated program zones. Employees will request the promo code from their employers and enter into the Lyft app. The promo code will only be valid for Lyft Standard services, not premium services (i.e., Lyft Lux, Black, XL or Black XL). 

Employers and employees who are interested in more transit savings can check out DCTA's Employee Pass Program that provides a great option for those riding DCTA to transfer to Coppell's workforce transit program provided by Lyft.
 

SERVICE HOURS

Program hours are 5 a.m. to 12 a.m. (midnight) and service will be available seven days a week. The program will not be in operation on the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

     

COST TO RIDE

Passengers will pay the first $2 of their trip and the City of Coppell will subsidize the next $15. Any remaining fare over $17 will be paid by the passenger (average Lyft trip cost $12).
 

DESIGNATED SERVICE AREA

  • East Workforce Zone (West: Denton Tap Road, North/South/East: Coppell City Limit)
  • West Workforce Zone (East: Denton Tap Road, North/South/West: Coppell City Limit)
  • DCTA A-train Hebron Station
  • DART Trinity Mills Station
  • DART Belt Line Station
  • DART Bus Stop Saintsbury @ Belt Line (Westbound Bus 500)
  • DART Bus Stop Regent @ Royal (Eastbound Bus 509)

     

LYFT MOBILE APP DOWNLOAD AND ACCOUNT INSTRUCTIONS 

The Lyft mobile app is available for iPhone and Android smartphones. PLEASE NOTE: The app requires a cellular connection and Lyft doesn't support tablets or Wi-Fi-only devices. Follow the instructions below to download the Lyft mobile app, install on your phone and create an account: 
     1.    Go to your app store (the iOS App Store for iPhone and Google Play Store for Androids)
     2.    Search for "Lyft" and install the free Lyft mobile app
     3.    In order to sign up for a Lyft account you must have a phone number and email address (email address and phone number must be the same as what was provided to DCTA for enrollment in the program)
     4.    Type in your device's phone number
     5.    To verify your identity, Lyft will send you a verification code via text to your phone number
     6.    The text message should arrive immediately and if you don't see it after a bit, tap 'Resend code'
     7.    Type in your name, email address, and take a selfie (optional) so your driver knows who to pick up

For more Lyft resources, visit Lyft.com.
 

HOW TO ADD THE PROMO CODE INTO THE LYFT MOBILE APP

The promo code provided by your employer must be added to your Lyft account.  The promo code should only be entered once into the customers app.

  • Passengers should open the Lyft app and select their Lyft profile menu in the top left corner of the home screen. The menu looks like this:  Arrow Menu
  • From there, they select "Promos" in the drop-down menu.
  • Enter the promo code provided by your employer in the "Enter Promo Code" box.

     

HOW TO SCHEDULE A TRIP WITH THE LYFT MOBILE APP

Below are specific instructions for riders to book a trip through the Lyft program for trips that start and/or end in the designated zones during service hours:

  • Passengers should open the Lyft app and select their Lyft profile in the top left corner of the home screen. From there, they select "Promos" in the drop-down menu.
  • Users can select "view coverage area" in the promotional section to see the designated city of Coppell Lyft Zones. 
  • To plan a Lyft trip, choose your pickup location and destination. Lyft will automatically locate a customer's location from their smartphone. A $2 fare will be charged to the payment method entered into the Lyft app. If a trip is eligible for the remaining subsidy, the total estimated fare will be discounted and a message "Promo applied" will appear next to the cost.  
  • Once a passenger has determined that their trip is eligible for the city of Coppell sponsored discount, they can choose "Request Lyft" in the app.
  • Lyft will contact nearby drivers, and provide customers information on the expected arrival time, driver identification, and vehicle information.
  • Lyft will text the customer when the driver is nearby and ready for pickup. After the customer's ride is completed, the Lyft app will show the final $2 fare with the remaining subsidy discount applied and provide an opportunity to rate and tip the driver.
  • When a Lyft trip is completed, the discount will automatically apply to the user's account whenever a trip is taken within the program parameters. 

     

RIDER FEEDBACK

DCTA welcomes rider feedback via GORequest to optimize the program over time. The agency hopes to expand this service format to other areas within the community.