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Denton County Transportation Authority (DCTA) ADA Non-Discrimination Policy

Purpose: Denton County Transportation Authority (DCTA) is committed to providing equitable, accessible, and inclusive transportation services to all individuals, regardless of disability status. This policy ensures compliance with the Americans with Disabilities Act (ADA) and related regulations, affirming our dedication to non-discriminatory practices.

Policy Statement: DCTA does not discriminate against individuals with disabilities in the provision of transportation services, employment, or participation in programs and activities. We strive to offer accessible facilities, vehicles, and services that meet or exceed ADA standards, ensuring that all passengers can travel independently and safely.

Rights Under the ADA: Individuals with disabilities have the right to:

• Equal access to public transportation services provided by DCTA.
• Request reasonable modifications to accommodate their specific needs.
• Utilize accessible features, including ramps, priority seating, and paratransit services.
• File a complaint if they believe they have experienced discrimination under the ADA.

Reasonable Modifications: DCTA will make reasonable modifications to policies, practices, and procedures to ensure access for individuals with disabilities unless such modifications would fundamentally alter the nature of the service or create a direct safety risk. Requests for modifications can be made verbally or in writing.

Complaint Procedure: Individuals who believe they have been subjected to discrimination under the ADA may submit a complaint to DCTA. Complaints should include:

• The complainant’s name and contact information.
• A detailed description of the alleged discrimination, including dates and locations.
• Any supporting documentation.

Complaints can be submitted via email, mail, or in person. DCTA will investigate and respond promptly, ensuring appropriate action is taken.

For assistance with ADA, reasonable modification request, or to file a complaint, individuals may contact:

For ADA questions, comments, or complaints regarding the ADA, or to request reasonable modifications or accommodations, or if you need route information in large print or another language, please contact:  
ADA Coordinator & Travel Trainer - Renee Noland
604 E. Hickory St., Denton, Texas - 76205
Phone: (940) 297-1118 Fax: (940)387-1461
Email: rnoland@dcta.net DCTA.net\GoRequest

Submissions: Signed original Access Applications and release forms can be submitted via mail, in person, email or fax. To schedule an in-person interview or assessment, contact:   

DCTA: Mobility Service Department 604 E. Hickory St., Denton, Texas - 76205 Email: applications@dcta.net DCTA.net\GoRequest

Applicants who wish to appeal determinations related to Access Complementary Paratransit Service or any imposed service suspensions may submit their appeals by calling or sending documentation through one of the following methods: in person, by mail, email, or fax. Please direct all appeals to:

DCTA: Mobility Service Appeals Panel 604 E. Hickory St., Denton, Texas - 76205 Phone: (940) 243-0077 Fax: (940) 387-1461 Email: msa@dcta.net DCTA.net\GoRequest

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