COVID-19 Update: Passengers can stay informed of current service and safety measures by visiting DCTA’s official COVID-19 web page and frequently checking the Center for Disease Control and Prevention (CDC).


Contact Us

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We're here to help, and we value your feedback.

For any ADA questions, comments or complaints (not about the website), please contact:

Customer Communications Specialist
Phone – 940.243.0077
Email – info [at]
Online – DCTA Customer Service Online
In Person (temporarily not available) / Via Mail – Address: 604 East Hickory Street, Denton, TX 76205


Contact Us Online

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Fill out our online customer comment form for help.




To speak with someone
immediately, please call:


If you need to request reasonable modifications or accommodations, please contact DCTA Customer Service at 940.243.0077 or send an email to info [at]

Customer Service

Customer Service
Downtown Denton Transit Center
604 East Hickory St.
Denton, TX 76205


Effective Monday, September 21, DCTA’s Downtown Denton Transit Center (DDTC) will reopen for ticket purchases only. The lobby and restrooms remain closed to the public and the ticket window and customer service hours will be updated to the following:

Hours of Operation -
Monday - Friday: 7 a.m. - 6 p.m.
Saturday & Sunday: Closed

Closed on the Following Holidays:
New Year's Day                      Labor Day
Memorial Day                         Thanksgiving
Independence Day                Christmas Day


DCTA Administrative Offices

Physical Address: 
1955 Lakeway Drive, Suite 260
Lewisville, TX 75057

Mailing Address:
P.O. Box 96
Lewisville, TX 75067


For Business inquiries contact:


Website Concerns:

If you have any questions or feedback about the website, please contact Guadalupe Acosta at gacosta [at]


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