DCTA Expansion Shaping Our Future

On-Call Flex Service

DCTA is implementing flexible and convenient travel option for passengers to reach their final destination. This On-Call Flex Service will complement other available DCTA services including the regional express service, commuter rail service and local-fixed route bus service.

In January 2018, DCTA partnered with Lyft to offer riders a $2 discount on Lyft rides when they travel in Highland Village and North Lewisville. The agency is currently exploring other areas to launch on-call flex service to provide address the first and last-mile gaps.

Strengths of DCTA’s On-Call Flex Service and the user software include:

  • Addresses the first mile/last mile connection
  • Innovative technology including mobile ride-request apps, real-time vehicle information, and electronic payment options
  • Dynamic and responsive (pick-up within 15 minutes of request)
  • Smaller limo bus fleet

On-Call Flex Service is the perfect complement to fixed route:

  • Passengers can accomplish various errands around town
  • Provides a better solution to conventional paratransit needs at a lower cost
  • Helps reduce the number of fixed-route trips and fleet needs
  • Integrates with third party providers
  • Customizable to fit the transit needs of a particular community
  • Provides customized pricing structures established with our business and city partners’ needs/budgets