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DCTA’s 2016 Community Survey Reveals that Denton County Residents Are Satisfied with Public Transit

DCTA 2016 Community Survey Results

DCTA released its biennial community survey last September 2016 which focused on Denton County resident’s preferences on public services in the area, DCTA services and passenger amenities. The agency collected responses from both DCTA riders and non-riders.

 

A proper sample size based on Denton County’s current population was used to determine statistical survey data. 1,939 surveys were completed, which yielded a 95 confidence level with a 2.23 percent margin of error. DCTA presented the survey results to its Board of Directors during the November 2016 and January 2017 board meetings.

 

“We appreciate residents throughout Denton County taking time to provide us with valuable feedback that DCTA plans to utilize to better serve Denton County with enhanced transit services,” said Jim Cline, DCTA President.

 

Below are key results from DCTA’s 2016 Community Survey:

 

Community’s Sentiments on Public Services

  • Transit as Essential: 73 percent of survey respondents (riders and non-riders) said public transit is a very important or essential public service
  • Satisfaction of Transit Services: 70 percent of survey respondents (riders and non-riders) said they are satisfied with public transit services

 

A Non-Rider’s Perspective

According to the survey, 49 percent of survey respondents strongly agree that DCTA reduces traffic congestion. Below are other key survey findings from non-DCTA riders who live in one of the agency’s member cities (Denton, Lewisville and/or Highland Village) and those who don’t:

 

Question/Topic

Non-Rider in

Member City

Non-Rider/Non-Member City

How satisfied are you with the public transportation services that DCTA provides?

20.6% - Extremely Satisfied

56% - Somewhat Satisfied

49% - Somewhat Satisfied

How much do DCTA services improve the quality of life in your community?

19.8% - A Great Deal

27.5% - A Lot

29.4% - A Moderate Amount

35.7% - None at All

24% - A Moderate Amount

20.2% - A Little

If you were going to use public transportation in Denton County, which of the following would be the primary destination? *

44% - Entertainment/Social Events

27.5% - Work

13% - Shopping/Errands

43% - Entertainment/Social Events

33.3% - Work

12.7% - Shopping/Errands

Please rate how likely each factor would be to increase your use of DCTA services? *

 

Extremely Likely:

49.2% - Service More Frequent

46.1% - Transit Stops More Convenient

31.7% - Employer Incentives

Extremely Likely:

47.1% - Transit Stops More Convenient

Somewhat Likely:

41.1% - Service More Frequent

40.7% - Park and Ride Lots Readily Available

39.7% - Better Apps for Ticket Purchase and Trip Planning

 

*Survey respondents had more than one option to choose from*

 

A Rider’s Perspective

According to the survey, 92 percent of survey respondents would recommend DCTA to their friends and 81 percent said they save money using DCTA. Below are other key survey findings from DCTA riders:

 

Question/Topic

Rider/

Member City

Rider/Non-Member City in Denton County

Rider/Outside of

Denton County

How satisfied are you with the public transportation services that DCTA provides?

47% - Extremely Satisfied

40.2% - Somewhat Satisfied

47.8% - Extremely Satisfied

47.8% - Somewhat Satisfied

50.7% - Extremely Satisfied

42.8% - Somewhat Satisfied

How much do DCTA services improve the quality of life in your community?

19.8% - A Great Deal

27.5% - A Lot

29.4% - A Moderate Amount

35.7% - None at All

24% - A Moderate Amount

20.2% - A Little

40.6% - A Great Deal

26% - A Lot

26.8% - A Moderate Amount

Please rate how likely each factor would be to increase your use of DCTA services? *

 

Extremely Likely:

68.9% - Service More Frequent

60.4% - Transit Stops More Convenient

53.7% - Employer Incentives

Extremely Likely:

73.3% - Service More Frequent

64.4% - Transit Stops More Convenient

64.4% - Employer Incentives

Extremely Likely:

74.7% - Service More Frequent

68.1% - Transit Stops More Convenient

58.7% - Employer Incentives

 

*Survey respondents had more than one option to choose from*

 

For direct media inquires, please contact:

Adrienne Hamilton,

Senior Manager of Marketing and Communications

Direct Line: 972.316.6114

Mobile: 214.497.6166

Email: ahamilton@dcta.net

Kayla Laird,

Communications Coordinator

Direct Line: 972.315.6124

Mobile: 469-647-0071

Email: klaird@dcta.net