COVID-19 Update: Passengers can stay informed of current service and safety measures by visiting DCTA’s official COVID-19 web page and frequently checking the Center for Disease Control and Prevention (CDC).

Frisco Demand Response

On behalf of the City of Frisco, the Denton County Transportation Authority (DCTA) provides curb-to-curb demand response transit service to eligible Frisco residents for trips within the City of Frisco and designated portions of Plano. 

Plano Service Area:

  • North: Sam Rayburn Tollway (SRT/121)
  • South: President George Bush Turnpike (PGBT)
  • East: Coit Road, including Medical City Plano
  • West: West Spring Creek Parkway/Midway Road

Click here for the Frisco Demand Response guidelines.

Passenger Qualifications for all Frisco Services:

  • Frisco residents who are 65 years of age and older
  • Frisco residents who are disabled
  • Frisco residents, who are not 65 years of age and older or disabled, but who require transportation for medical-care related purposes
  • To apply for the Frisco Demand Response service, please complete and submit the DCTA Reduced Fare Application here

Hours of Operations for all Frisco Services:

  • Monday through Friday
  • 6 a.m. to 6 p.m.
  • Will not operate service on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day


  • Fare collected by shuttle/taxi driver
  • One-way local trip: $3 (traveling within Frisco)
  • One-way regional trip: $5 (traveling outside Frisco)
  • Customer will be able to pay the fare with cash
  • Tipping is not required

Scheduling Trips:

  • Call DCTA customer service at 940.243.0077
  • Requests must be made a least 24 hours in advance
  • Requests can be made Monday through Friday from 8 a.m. to 5 p.m.
    DCTA customer service staff will recommend the best service type* based on the customer’s needs, trip length, and available vehicles
    * Taxi vehicles are used in this service to supplement demand-response service as capacity dictates.