Demand-Response Service

The City of McKinney, the McKinney Urban Transit District (MUTD) and the Denton County Transportation Authority (DCTA) are proud to provide Collin County Transit. This service consists of a subsidized taxi voucher program that provides efficient transit options for participating MUTD cities including McKinney, Lowry Crossing, Melissa and Princeton.

For customers whose mobility device cannot be accommodated through the taxi voucher program, DCTA will directly provide demand-response service.

Hours of Operation

  • Monday through Friday
  • 6 a.m. to 6 p.m.
  • Will not operate service on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

 

Fare Structure and Service Area

  • Local Fare: $3 one-way (travel to/from any participating MUTD city)
    • Participating MUTD cities include McKinney, Princeton, Melissa and Lowry Crossing
  • Regional Fare: $5 one-way (travel outside a participating city, but within Collin County)
  • Customer must pay the fare with cash or personal check only
    • Exact fare is required
    • No change will be made
  • Fare will be collected by the driver
  • Personal Care Attendants (PCA) may accompany an eligible customer free of charge
  • Guests may accompany the customer, but they are required to pay the appropriate fare with cash or personal check only; no change will be made
  • Tipping is prohibited

 

Booking a Trip

  • You can find the Collin County Demand-Response Service Guidelines here.
  • Call DCTA customer service at 940.243.0077
  • Trip requests can be made up to seven days in advance, but no less than 5:00 pm the day before the requested trip.
  • Requests can be made Monday through Friday from 5 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m.
  • Schedule your trip by providing the following information:
    • Your name or the name of the person you are calling to schedule the ride for
    • Phone number to call back
    • Date of the requested trip(s)
    • Requested pick-up time(s)
    • Specific appointment time(s) or times to be at work
    • How long you want to be at the location, or approximately how long for medical appointments
    • The exact street address (and building entrance) of each location, including location name if available
    • If you use a mobility device
    • If you will have a companion/guest or a Personal Care Attendant (PCA) accompanying you on your trip and their mobility device (if applicable)
    • If you require special assistance, the driver is able to assist to or from the vehicle to the door, with up to two (2) packages or grocery bags that are no more than 20 pounds each.

 

Taking Your Trip

  • Customers are asked to allow a 30-minute window (15 minutes on each side of the scheduled pick up time)
  • Customers must wait in a place where they can see or hear the vehicle arrive and have the required fare ready upon boarding
  • Demand response drivers are able to provide minimal assistance to customers while boarding
  • If a customer requires a Personal Care Attendant (PCA), this need must be noted and approved during the certification process, as well as at the time of reservation – a PCA is allowed to accompany the customer at no additional charge
  • Service animals are permitted on vehicles for those customers requiring a service animal

 

Cancellations

  • To cancel a trip, customers must call 940.243.0077
  • Trips no longer required by a customer, whether single trips or subscription service, must be cancelled by 5 p.m. the day before the scheduled trip
  • Trips cancelled after 5:00 pm the day before will be considered a No-Show

 

No Shows

  • A No-Show occurs when a customer fails to cancel their trip by 5 p.m. the day before their scheduled trip or fails to board the Collin County Transit vehicle within five (5) minutes after its arrival within the ready-time window

 

Denials

  • DCTA will make every effort to accommodate trip requests
  • Trip requests may be denied due to capacity constraints and/or eligibility

 

Customer Service

Customers can call DCTA Customer Service at 940.243.0077 with any questionsDCTA Customer Service is available Monday through Friday from 5 a.m. to 7 p.m. and Saturdays from 8 a.m. to 4 p.m.

View the Collin County Demand-Response Terms and Conditions here.