Access

DCTA Access offers Americans with Disabilities Act (ADA) paratransit service in Denton and Lewisville as well as demand-response, non-ADA service in Denton, Lewisville and Highland Village for disabled and elderly (age 65 and over) passengers. An application process is required for all Access services.

How to Ride

Purchase Your Access Tickets

Passengers can purchase tickets from the Access driver the day of your trip using cash, check or money order. Those passengers wishing to purchase their tickets in advance can make their purchase at the Downtown Denton Transit Center or online where credit cards are accepted.

A one-way cash fare Access trip is $3.00 and books of Ten Trips is available for purchase for $30.00. this pass is not valid on the A-train, however Paratransit Certified passengers using the Local System or Regional System can ride free with their valid paratransit photo ID. Call 940-243-0077 for more details.

Schedule Your Trip

Once approved for travel on Access, passengers are required to schedule a trip by calling 940-243-0077. Reservations may be made from 8:00 a.m. to 5:00 p.m. Monday through Friday or 8:00 a.m. to 3:45 p.m. on Saturday. Reservations should be made at least one day in advance and are accepted up to seven days in advance. Please note on weekends and holidays, trip requests can be left on the Customer Service General Mailbox.

Access service hours are:

  • Denton
    • Monday through Friday from 5:15 a.m. to 8:15 p.m.
    • Saturdays from 7:45 a.m. to 6:45 p.m.
  • Lewisville
    • Monday through Friday from 5:30 a.m. to 8:30 p.m.
    • Saturdays from 8 a.m. to 6:30 p.m.
  • Will not operate on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

Passengers will receive a phone call confirming their reservation time one day prior to scheduled trip.

Be Ready To Board the Vehicle

Access passengers are asked to allow a 30 minute window (15 minutes on each side of the scheduled pick up time) and to wait in a place where they can see or hear the Access vehicle arrive and have the required fare ready upon boarding.

Board the Access Vehicle

Access drivers are able to provide minimal assistance to passengers while boarding. If a passenger requires a Personal Care Attendant (PCA), this need must be noted in the Access application process. the approved PCA is allowed to accompany the passenger at no additional charge. Properly identified service animals are allowed on Access vehicles for those passengers requiring service animal assistance.

Access Forms

Access Policies & Procedures (pdf)  / Spanish (pdf) / Hakha Chin (PDF)

Access Application (doc) / Spanish (PDF) / Hakha Chin (PDF)