COVID-19 Update: Passengers can stay informed of current service and safety measures by visiting DCTA’s official COVID-19 web page and frequently checking the Center for Disease Control and Prevention (CDC).

Denton County Transportation Authority Coronavirus (COVID-19) Update

DCTA COVID-19 Update

last Updated on Tuesday, October 13

Like many of you, DCTA is closely monitoring what is happening with the novel coronavirus (COVID-19). At DCTA, our top priorities are keeping our passengers and employees healthy and ensure a safe commute for our riders. Due to the current COVID-19 risks, we are increasing precautions to protect our passengers and staff and will provide updates of any new information that could impact riders’ commutes. 

DCTA will continue to operate as an essential business. We appreciate everyone’s support and partnership with us to help prevent the spread of the COVID-19 illness.

 

Latest DCTA Updates

Recent Updates:
 

 

Due to the increase in positive COVID-19 cases, DCTA will host its September board meeting virtually.

September Board Meeting:

September 24, 2020, at 10 a.m.

Join meeting here: https://zoom.us/j/93618151322

DCTA Schedules at a Glance

We understand our recent service changes may not be to the service level that fits every rider’s need, but we are working diligently to make sure service is as safe as possible for the communities we serve. Below is an overview of the recent September 21 Changes.  Make sure to see if your route was affected to plan your trip in advance!

 

  • A-train service is provided hourly Monday through Friday from 5 a.m. to 9:44 p.m. with increased peak frequency. Saturday service remains the same. As bus service ends prior to A-train service, passengers can utilize DCTA's now-permanent evening on-demand service from the DDTC to get to their final destination.
    • The evening on-demand service operates Monday through Friday from 6:20 p.m. to 9:20 p.m. and is provided from the DDTC to existing stops along Denton Connect Routes 1, 2, 3 and 6. The pickup location for this service is at the DDTC, and riders may be dropped off at any of the stops along these routes. 
  • Denton Connect Routes 4 and 7 schedules are operating on pre-COVID-19 service levels with a 30-minute headway during peak hours and 60-minute headway during off-peak hours. The schedules for Routes 3 and 6 were updated to enhance on-time performance. The schedules for Routes 1 and 2 will remain the same as they are currently. Routes 5 and 8 will no longer operate. 
  • Lewisville Connect Route 21 and Route 22 schedules are operating on pre-COVID service levels with a 30-minute headway during peak hours, 60-minute headway during off-peak hours and better A-train connectivity at the Hebron and Old Town stations.
  • All UNT Campus Shuttle schedules are updated for the Fall 2020 semester. Key modifications include: 
    • Two new express routes: one that operates from Victory Hall to the Union, and another that operates from Lot 20 to the Union. 
    • An extra vehicle was added to the Discovery Park route during mid-day peak service. 
  • DCTA’s MK101 Shuttle, which provides service from Monsignor King Outreach Center (MKOC) to Our Daily Bread (ODB) in Denton, is back in operation. 
What DCTA is Doing to Keep Passengers and Employees Safe

DCTA has worked diligently during the coronavirus (COVID-19) health emergency to keep its passengers and employees healthy and ensure a safe commute for our riders. Similar to many public transit agencies across the U.S., DCTA is considered an essential critical infrastructure and continues to operate service.

 

PRECAUTIONARY MEASURES

Passengers

  • DCTA encourages passengers to follow CDC protocol, including:
  • Wearing a face-covering (covering your nose and mouth)
  • Practicing social distancing (maintaining a 6-foot separation between yourself and others)
  • Regular washing of hands and use of hand sanitizer

 

Cleaning

  • All buses and trains are receiving additional cleanings using a medical-grade disinfecting cleaner as well as a daily spray down using a broad-spectrum disinfectant that is effective against a range of microorganisms for an extended period of time.  
  • Additional cleaning (using medical-grade disinfectant) is being placed on high-touch areas such as door handles, crew rooms, countertops, driver consoles, and steering wheels.
  • DCTA continues to evaluate our cleaning processes and add additional measures as needed.

 

Staff

  • All non-essential personnel are operating under a work-from-home policy.
  • Operators are provided personal protective equipment (PPE) supplies with each shift including gloves, disinfectant wipes, masks, and facial tissues.
  • Operators are also welcomed to bring their own facial cloth covering for additional protection.
  • Management is enforcing social distancing in operator crew rooms and administrative facilities.
  • Internal processes that require close-proximity and engagement have been adjusted to limit prolonged personal interaction and the spread of germs.
  • Installation of clear vinyl protection barriers in each bus to provide separation between the operator and boarding passengers/fare box. 
  • Use of Far UV-Sterilray technology to sanitize all driver consoles inside buses.
  • No-touch thermometers are also being used to monitor temperatures of essential staff upon reporting for duty to further protect our passengers.

 

Internal Efforts

  • DCTA is staying on top of alerts from local, state and national health organizations to closely monitor the situation and are following their recommendations on prevention measures. 
  • Pertinent employee information is passed down through the proper channels to ensure employees are notified accordingly on all matters related to COVID-19.
  • DCTA has implemented a dedicated reporting process should employees experience symptoms, be diagnosed as COVID-19 positive or be exposed to someone with a confirmed case.
  • DCTA is offering the Family First Care Act benefits to DCTA employees.

 

DCTA riders and employees can also find information updates on our social media sites, Rider Alerts (sign up here to receive them) and throughout our system and facilities.

Coronavirus Facts and Resources

How the illness spreads

When an infected person talks, coughs or sneezes respiratory droplets can land in the mouths or noses of people who are nearby or can possibly be inhaled into the lungs. People who are in close contact with an infected person (within about six feet) can become affected.

Main symptoms

The main symptoms include fever, cough and difficulty breathing. Reported cases range from mild illness (like a common cold) to severe pneumonia that requires medical care or hospitalization.

 

Stay “in the know” on the latest coronavirus information by visiting the following local, national and international public health agencies:

How to Protect Yourself and Prevent Spread of Illness

Though we are taking extra cleaning precautions, we recommend our passengers stay vigilant when protecting themselves from germs. Help us prevent the spread of coronavirus and other flu-like illnesses on our buses and trains by following the recommended tips from the Center for Disease Control and Prevention (CDC):

 

  • Avoid close contact with people who are sick.
  • Wash your hands with soap and water for at least 20 seconds (if soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60 percent alcohol) especially after going to the bathroom, before eating and after blowing your nose, coughing or sneezing.
  • Avoid touching your nose, eyes and mouth.
  • Cover your mouth when you cough or sneeze with a tissue and then throw the tissue in the trash.
  • If you are feeling ill, stay home and avoid close contact with others.
  • Wear a cloth face mask when in close contact with others. 

 

We encourage passengers who feel sick or are experiencing symptoms to stay home and avoid public places. If you have questions or concerns you can send feedback via our GORequest platform which is available on our website or you can download the free mobile app on the Apple and Google Play store. 

 

Resources for Download

Resources for Download

DCTA Resources

On-Demand Service Instructions

 

Local and State Health Resources

City of Lewisville Reopening Flyer

City of Lewisville Reopening Flyer (Spanish)

City of Lewisville Reopening Flyer (Hakha Chin)

Denton County "Retail To Go" Flyer (Hakha Chin)

Denton County Mandatory "Stay at Home" Flyer

Denton County Mandatory "Stay at Home" Flyer (Spanish)

Denton County Mandatory "Stay at Home" Flyer (Hakha Chin)
 

National Resources

CDC Stop the Spread of Germs 

CDC What to do if You Are Sick

CDC How to Protect Yourself

CDC COVID-19 and Public Transit

 

Frequently Asked Questions

Q: Are DCTA services still operating on a normal schedule?

A: DCTA service changes went into effect on August 24. Read more about those updates here: http://bit.ly/2ZonFSa. We recommend viewing available routes and schedules at RIdeDCTA.net before planning your trip.

 

Q: Why is DCTA still operating during COVID-19?

A: Public transit has been deemed essential critical infrastructure during the COVID-19 health emergency. We continue to operate to serve those in the community who are essential workers such as health care workers, first responders and other essential employees.

 

Q: What is DCTA doing to keep riders and its operators safe?

A: Our top priorities are keeping our passengers and employees healthy and ensure a safe commute for our riders. We are staying on top of alerts from local, state and national health organizations to closely monitor the situation and are following their recommendations on prevention measures. See below for more information:

 

Staff

  • All non-essential personnel are operating under a work-from-home policy.
  • Operators are provided personal protective equipment (PPE)  supplies with each shift including gloves, disinfectant wipes, masks and facial tissues.
  • Operators are also welcomed to bring their own facial cloth for additional protection.
  • Management is enforcing social distancing in operator crew rooms and administrative facilities.
  • Internal processes that require close-proximity and engagement have been adjusted to limit prolonged personal interaction and the spread of germs.
  • Installation of clear vinyl protection barriers in each bus to provide separation between the operator and boarding passengers/fare box.
  • Use of Far UV-Sterilray technology to sanitize all driver consoles inside buses.
  • No-tough thermometers are also being used to monitor temperatures of essential staff upon reporting for duty to further protect our passengers.

 

Passengers

  • DCTA encourages passengers to follow CDC protocol, including:
    • Wearing a face-covering (covering your nose and mouth).
    • Practicing social distancing (maintaining a 6-foot separation between yourself and others).
    • Regular washing of hands and use of hand sanitizer. 

 

Q: Does DCTA have any signage on vehicles and in facilities about COVID-19?

A: DCTA has installed signage on its A-train, buses and facilities related to social distancing, tips on how to stay safe and prevent the spread of illness and more. The agency will continue to keep passengers informed with helpful and important signage during COVID-19.

 

Q: Has DCTA ridership been affected during COVID-19?

A: Like many transportation agencies across the county, there has been a decline in DCTA ridership as a result of COVID-19 and the stay-at-home order.

 

Q: How can I report safety concerns to DCTA?

A: Passengers can send feedback via DCTA’s GORequest platform which is available at RideDCTA.net or download the free mobile app on the Apple and Google Play store.

 

 

Q: Is DCTA taking extra steps to clean vehicles and facilities?

A: Yes, DCTA’s efforts include:

  • All buses and trains are receiving additional cleanings using a medical-grade disinfecting cleaner as well as a daily spray down using a broad-spectrum disinfectant that is effective against a range of microorganisms for an extended period of time. 
  • Additional cleaning (using medical-grade disinfectant is being placed on high-touch areas such as door handles, crew rooms, countertops, driver consoles and steering wheels.
  • DCTA continues to evaluate our cleaning processes and add additional measures as needed.

 

Q: Has DCTA's Lost and Found policy been updated during COVID-19?

A: We updated our Lost and Found policy to protect riders and employees during COVID-19. Because the DDTC lobby is open for ticket purchases only, if you have lost a high priority item on DCTA property, you must first call the agency's customer service team at 940.243.0077. Learn more here: https://bit.ly/34yB1ux.

 

For direct media inquires, please contact:

Adrienne Hamilton,

Senior Manager of Marketing and Communications

Direct Line: 972.316.6114

Mobile: 214.497.6166

Email: ahamilton@dcta.net

Kayla Laird,

Communications Coordinator

Direct Line: 972.315.6124

Mobile: 469-647-0071

Email: klaird@dcta.net