Fare Citation FAQ's
1. What does DCTA.net online citation payment allow me to do?
Online citation payment allows you to pay fare evasion citations online. If you do not want to pay your citation online, you can pay at the Downtown Denton Transit Center at 604 East Hickory Street in Denton, TX or mail your payment to Denton County Transportation Authority, ATTN: Fare Citation Division 604 E. Hickory Street, Denton, Texas 76205.
2. What if I don't have my citation number?
For the security of your personal information, inquiries regarding citation payment will be accepted using only the citation number, mitigating the need to exchange other personal information. If you don't have your citation number, you can call 940-243-0077.
3. Why isn't my citation number in the system?
If you cannot locate your citation number on DCTA.net, the citation may not have been entered into our records system yet. Normally, citations are entered daily, but in some cases, a few days are required before the citation is available for payment online. Please allow at least two (2) business days for the entry of any citation into the system.
4. How do I contest my citation?
If you wish to contest a citation, please follow the instructions on the back of the citation.
5. If I fail to pay the administrative fee for my citation within 30 days of the offense, what will happen?
If you do not pay the administrative fee for a citation within 30 days of the offense, the citation will be submitted to the Justice of the Peace Court identified on the citation for a judicial resolution. Should this occur, please follow the instructions on the back of the citation for disposing of the case with a judicial resolution.
6. What type of credit cards do you accept?
DCTA accepts Visa and MasterCard.
7. How does the online citation payment work?
Once you have entered your citation number in the system, click the "Submit" button. You then be asked to verify the information before being transferred to the shopping cart for check out. You will be asked to enter appropriate information to verify and process your payment. Your credit card information will be validated and the amount of the charge will be submitted. If the credit card information is valid and sufficient approval is received for the amount you are paying, your credit card company will issue an approval to the site. The payment will be immediately applied to the citation and you will see the charge on your next credit card statement. You should print the online receipt for your records. Please be aware that when you receive your credit card statement, the transaction for payment of your citation will indicate payment to the Denton County Transportation Authority. This shall serve as further verification of the transaction's validity.
8. Is DCTA.net a secure place for divulging credit card or other personal information?
DCTA.net uses a 128-bit encryption, which is the highest level of encryption available. This is the same security used on all web payment applications. This site does not store any information about your credit card. Once an approval or rejection is received, the information is purged from the system.
9. Who should I contact if I need more information about my citation?
If you have questions regarding your citation, please contact the DCTA Customer Service at 940-243-0077.