Guaranteed Ride Home

Guaranteed Ride Home Program

PROGRAM DESCRIPTION

The Guaranteed Ride Home (GRH) Program is intended to provide DCTA vanpool participants and DCTA Regional annual or monthly pass holders with a subsidized ride home in the case of an emergency or unexpected overtime on a day the person used DCTA services to get to work.  The program is an attempt to ease the concerns of some commuters using public transportation who are worried about how they will get home when an emergency arises.

TERMS OF USE

Eligibility:

• Customer must be an active full-time member of DCTA’s vanpool or possess a valid Regional Monthly or Annual pass.
• Customer must have utilized the DCTA Vanpool, A-train or the mid-day shuttle the day of the request.

Level of Service Available:

• Regional Monthly or Annual pass holders may use the GRH Program Monday through Friday at times when the A-train or the mid-day shuttle bus is not running.
• DCTA vanpool participants may utilize the GRH Program during scheduled workdays at times which the van is not scheduled to operate.
• Each customer may use the GRH Program up to four (4) times in a 12 month period.
• DCTA will reimburse up to $50 per use.

Guaranteed Ride Home may be used for:

• Personal illness during normal work hours
• Family emergency during normal work hours
• Unscheduled, employer mandated overtime

Guaranteed Ride Home may not be used for:

• Getting to work
• Traveling between worksites
• Scheduled meetings or doctor’s appointments
• Trips to the hospital in place of ambulance service
• Weather, including snow or act of nature
• Any other non-emergency trip during normal work hours

REIMBURSEMENT REQUEST

Customers may seek taxi fare reimbursement by mailing in a completed Guaranteed Ride Home Reimbursement Request Form, a signed and dated taxi fare receipt and a copy of their government issued ID. Regional annual or monthly pass holders will need to send in a copy of their pass and DCTA vanpool participants will need to send in the name of their vanpool captain. All GRH reimbursement requests should be mailed to the following address: